No refund is applicable to postage paid once the order has been fulfilled. We can only send fabric to USA and Canada any notions or accessories will be refunded. More than 95% of Mail Plus deliveries are proven to be delivered on time, with 84.3% delivered the next day. Delivery timeframes are out of our control however MailPlus provide an incredible service. Australia Post orders are dispatched at least once a week. Courier orders are dispatched on Wednesdays and Fridays. We send via Australia Post and courier (Mail Plus). The over 5kg and international price of your shipping is calculated based on the weight of the items purchased. A restocking fee may apply for any refunds or exchanges. We don't do character prints or prints that would infringe on copyright or make unauthorised use of intellectual property (for example, Disney characters, TV shows etc). Unfortunately no changes can be made after this time. Changes are permitted to your order for 4 hours once placed. Pre-order processing time can be 6-12 weeks plus pack and postage time, from the end of the round. Scale is disclosed in each listing, please consider your end product before committing to buy and contact us if you have any questions. There are no refunds or returns for change of mind A variation of 10% in GSM is deemed acceptable variance. Colour can vary between fabric base or type due to the nature of the manufacturing process Please note that product colours may vary from what is displayed on your computer monitor and may vary from monitor to monitor and device to device. Larger orders may be supplied in multiple lengths. We cannot guarantee continuous lengths due to varying roll lengths from our suppliers. Fabric is cut by hand so the cut lines may not be perfectly straight Please contact us if you are concerned however no discount or refund will be provided where any marks wash out. As part of the manufacturing and packing process, it is possible the fabric may get marks on it. No discount of refund will be given for minor flaws in unprinted fabrics, this is particularly relevant for Bamboo French Terry where knitting imperfections are common. Small holes and pulls in threads may occur along the pieces and are considered acceptable. Unprinted fabric may have small imperfections which are deemed acceptable. Flaws on printed fabric within 5cm of selvedge are deemed acceptable including but not limited to small holes and printing flaws. There can be bleed lines at the edge of the fabric
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